Key Responsibilities

PRIMARY RESPONSIBILITIES

1. Parts Sales

• Engage in parts sales to new and established customers through the retail counter and various  digital platforms (emails, telephone, WhatsApp). 
• Proactively generate new sales opportunities with irregular and inactive customers through  cold calling and upselling. 
• Process parts sales orders through the retail counter and workshop efficiently. 
• Collaborate with the Parts Ordering Analyst to enhance the quality of demand forecasting. 
• Conduct substitution checks and submit them to the Parts procurement Manager for action. 
• Manage parts returns in accordance with relevant Standard Operating Procedures (SOPs).

2. Customer Support

• Respond to customer inquiries in person, over the phone, via email, or other communication  channels, ensuring a smooth completion of the sales process. 
• Follow up with customers after the sale to ensure satisfaction. 
• Expand the customer base and gather feedback on the level of service delivery. 
• Attend to pending customer backorders, providing regular updates on the status of VORs  (Vehicle Off-Road) and backorders.

3. Manage Quotations and Reporting

• Generate accurate quotations, process orders, and create picking lists, ensuring timely and efficient  deliveries. 
• Maintain a well-organized filing system for invoices and LPOs (Local Purchase Orders). 
• Submit VOR order parts lists to the Parts Ordering Analyst for prompt action. 
• Record lost sales on the ERP (Enterprise Resource Planner) to minimize future stockouts. 
• Report on the quality of inventory in relation to parts sales, including fill rate and service level metrics
• Responsible for the proper documentation and archiving of parts-related documents, such as  invoices, LPOs, and special-order parts deposit receipts 
• Product Knowledge and SOPs 
• Keep up to date with changes in electronic catalogues and DMS/ERP 
• Enhance product knowledge through active participation in technical trainings for non-technical  staff. 
• Participate actively in departmental and company programs, meetings, and seminars. u. Adhere to company policies and standard operating procedures (SOPs).