Key Responsibilities

• Calls, visits, make presentations to existing and prospective customers.
• Maintain existing accounts, obtain orders, and establish new dealerships.
• Prepare work schedules to visit existing or potential sales outlets daily/weekly/monthly.
• Exhibit products and services to existing/potential customers and provide best solutions vs needs.
• Coordinates sales effort with marketing, finance, technical and logistics teams.
• Plan and implement sales strategies with the help of supervisor.
• Responsible for achieving overall (individual and branch) sales targets (monthly/annual).
• Regular communication with customers to increase customer satisfaction.
• Resolve customer complaints through root cause analysis and giving suitable solutions.
• Preparing reports on customer feedback and market intelligence with recommendations.
• Carry out customer education on the importance of using genuine spares.
• Manage dealer visibility through execution of their marketing calendar within company policies.
• Debt and account management.
• Credit management is maintained within company policies.
• Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and annual territory analysis updates.
• Undertake market analysis through competitor analysis (pricing, products, delivery schedules and merchandising techniques), customer need analysis, opportunity analysis, customer feedback and trends and recommend sales strategies/winning formulas.
• Continuous appraisal and development of the dealer network in the region to increase and sustain sales and profits.