Key Responsibilities

• Direct all operational aspects of the branch, including customer service, human resource management, sales, workshop, and parts activities.
• Assess local market conditions, identify current and prospective sales opportunities for new vehicles, service and parts and work with the respective teams to close the opportunities.
• Work with the Product and Brand Managers to prepare Branch New Vehicle Sales annual budgets.
• Work with the Head of Parts to identify potential Parts sub-dealers in the region, where Simba Corp does not have presence.
• With guidance from the Heads of Departments, enforce implementation of all functional policies and standard operating procedures at the branch.
• Maintain communication between the branch and Head Office by preparing and submitting daily, weekly, and month-end reports (as required) regarding operations and productivity. E.g.
• Parts Reports: Sales, lost sales.
• Service Reports: WIP status, job cards opened.
• Sales Reports: sales activity, including pipeline and conversion ratio.
• Oversee branch financial management, including WIP management, debt collection/management and payment of suppliers in line with agreed terms.
• Certify all accounting documents, including LPOs, petty cash, daily banking, purchase, etc.
• Ensure that all departments are properly staffed and directed.
• Address employee and customer concerns promptly.
• Ensure all branch staff are adequately monitored and appraised as well as input into appraisals of branch management staff.
• In liaison with head office, interview potential staff members and ensure training of new hires.
• Hold weekly branch management meetings to update on various activities.
• Ensure branch departmental meetings are held weekly.
• Manage the Branch facilities by closely working with the facilities department to ensure periodic workstation maintenance routines are carried out.
• Oversee the security issues of the branch in accordance with the company’s security procedures.
• To maintain the health and safety standards within the premises in line with the company and statutory regulations.
• To maintain and continuously update the Quality Management System (QMS) in line with ISO9001:2015 requirements.